Suzannes Angry Music

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pc-speed.org dat geef vertrauwen!

Ik zou zeggen: downloaden die handel! 

Ditzo Nietzo en Nu.nl gierend uit de bocht!

Kijk, meneer Ditzo, wij van Nu.nl hebben iets nieuws. Uw advertentie wordt aleen maar geplaatst bij voor u interessante klanten. Doelgroepmarketing noemen we dat. EN daar hebben we een heel slim programaatje voor, die dat allemaal automatisch doet. Lijkt u dat wat meneer Ditzo????
Want zeg nou zelf, die auto zal er toch ook wel een deukje aan hebben overgehouden. Mag ik een emmertje!!!!!!

Easyjet - EasyNjet

Online check-in offering the following advantages

• Go straight to security at the airport – no queuing at check-in!
• If you are bringing hold luggage, drop it off at the designated desk before going to security

They are so right..you dont have to queu for the checkin. Be comfy at home and print your boarding pass. Well done. It works.
Just drop off your luggage at the drop off desk. Right. Yes. Might work.
But because a lot of people want to avoid the check-in hassle, there is a huge queu at the drop off point. Where they check your papers, weight your luggage, attach the labels.

While waiting in this queu -yes i wanted to avoid the hassle and wanted to go straight to the security- to drop off my luggage, i found out only one desk was processing the drop off. Three desks were waiting for people who did not mind the queuing and did not print their boarding pass at home. And this lazy minority did not face any queu! I did!!!! And all the other 95% online check-in people.
Apparently EasyNjet fails to link the online check-in data with the scheduling of the desks. It seems like they dont believe or simply ignore the fact people might follow their recommendations.


So for all of you, flying with EasyNjet, the smoothest way of checkin in is to avoid doing this online. You will be served as a customer should be served!

OV Chipcard and the Eagles

The thing is called OV-chipcard. The system is easy, when you enter the transport zone, a reader at the entrance will check your card and sets the status of the card to “beginning of your travel”. A fixed price of 10 euro is invoiced. When you leave the transport zone, again a reader will set the status to “end of your travel”. The real price is being calculated by comparing beginning and end. The difference between the 10 euro and the real price is added to your credit. If the real price is higher, the difference is additionally invoiced.

The system works on all modes of transport. Busses, Trains, Metro.

It works fine as long as you, the traveler behaves as an ideal component. But alas, we are not.

We get confused by different readers for different modes of transport. Yes, they have different readers, not really by design but by system. Different reading systems in almost identical readers, often placed together at the entrance of transport zones. We, not being the ideal components, easily make the mistake of having the wrong system setting the status on “beginning of your travel” for instance by bus, while we want to travel by train. When you leave the transport zone, the system cannot set the status on “end of your travel”, because the beginning-status was set in a different system. Ooops…and there you go, loosing your fixed rate invoiced at the beginning. And traveling by metro, the sliding doors are linked to a correct “end of your travel” status. Otherwise they stay closed. You can get in but  you can’t get out!. And then “Hotel California” of the Eagles starts playing in your head. And I hate the fucking Eagles.

Suppose you find out you used the wrong reader at the beginning, there is no easy way to correct this error. Assuming you would find out. Maybe there is no way at all to correct your error.

But the ticket inspector on the train will find out when he checks your card while travelling. His handhelds do not recognize another status than the one that is correct for traveling by train. This way I found myself in the middle of a conversation with the ticket inspector, who was looking at me as being a deliberate fraud. Showing me his handheld to prove his point. My argument that the system was wrong hardly made any impression. He was also trained to consider travelers to be ideal components. A mistake means fraud, because ideal components only make deliberate mistakes.

There is a website where you can check your travels and the transaction being performed on your OV chipcard. And there is a way to fill in claim forms. If you can find the claim form on the website. I know there is one, because  I have used it before. But one way or another it’s well hidden somewhere. Couldn’t find it the other day when I wanted to fill in my next claim.

The principal mistake in the system seems to be that it assumes the consumer to be one of the failsafe components. But we are not. And the system does not interact at all with us, the sleepy, hasty, dreaming people. No feedback, no easy roll back, no interaction while traveling. No human assistance to open sliding doors. This whole system sucks because it was developed to cut costs by treating the consumers as one of the system components. But it’s a fail, one big bleeping fail. It lacks to be trustworthy and it will need a completely new setup to really deliver service to us. 

Albert Heijn

Albert Heijn and ING are no friends of each other. And I am in the middle of the problems the AH card readers face with my ING debit card. I ordered a new fresh card to overcome the non readability issues i had to deal with in almost every AH store. It only took two weeks before the problems started again. The friendly AH employee told me this problems exist already for a long time and nothing seems to be done to establish a workable situation. Here's the procedure they follow:
step 1: move the card slower
step 2: move the card slower the other way around
step 3: move the card faster
step 4: move the card faster the other way around
step 5: clean the card and repeat step 1 till 4
step 6: put the card in a thin plastic bag and repeat step 1 till 4

The friendly lady claims that step 6 has a success rate of about 90%!

But still....AH Corporate ICT boys and ING Corporate ICT gals dont you think it's time to come up with a more 2011 type of solution?

Zwitserleven

Zwitserleven is a Dutch company providing financial services. Their marketing is based on this special feeling based on the financial security offered by Zwitserleven. (The so-called Zwitserlevengevoel). Anyway. They got websites and contactforms. I had a question, and the only way to communicate is by using this form. So I did. An immediate response: thanks for your question and yes we will answer asap!. So I waited for two weeks for an answer.... Silence.....So i asked about their definition of "asap". Which ofcourse got the thank-you-response and the asap-promise. Again I waited for another two weeks and send another email asking if there was anybody out there or did they all enjoy their ZwitserlevenFeeling outdoors, financed by me......Aha a reply.....the boys and girls of the company are waiting for an answer from another company, but as soon as......etcetera..etcetera...........

Spit It Out

The world is getting crazy. At least everything and everybody surrounding us. Stupidity becomes the standard. Technology becoming the hurdle between us and the institutes, the companies, the cloud, the government and ultimately all the other poor bastards.
This blog is intended to spit out the anger caused by techno-freaks, software-maniacs, rules & regulation junkies. Name & Shame! The floor is yours. Let's do some cleaning